Professional Property Managers in Gatlinburg, TN

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Professional Property Managers in Gatlinburg, TN

Elk Springs Resort Cabin Rentals has been awarded the Trip Advisor Certificate Of Excellence every year since it’s inception by visitors.  Our top ratings are a direct result of offering the best rental properties and the highest level of customer service. If you are looking for average performance we’re not going to be the best fit for your property.

Elite Property Management – A Forward Thinking Approach to Marketing and Managing Your Important Asset

gatlinburg cabin at nightPost Pandemic Performance Matters!  During the pandemic the Smoky Mountains experienced a mass influx of visitors resulting in epic rental performance that may never again be matched.  These performance levels set the bar at peak levels for property owner expectations.   We worked closely with owners to realistically set expectations while returning back to normal demand with a higher level of cabin inventory in the market.  We engaged a unique mix of aggressive outbound marketing strategies and dynamic pricing and guest incentive models to mitigate the expected decrease in performance due to a return to normal visitor traffic and an increase in competition in the market place.  We successfully limited the performance reduction for our property owners and avoided the massive price competition engaged in the channel marketplaces such as VRBO and Airbnb.  We set and exceed realistic expectations and won’t make false revenue performance estimates to earn our business.

We establish long term relationships with property owners who are looking for peak performance out of their rental property. We are forward thinking and pro-active when it comes to methods and procedures to keep operating costs low, while employing aggressive and truthful marketing strategies to market our premium properties. Most importantly, we average less than 1 cabin leaving our rental program per year with current cabin owners under management adding new properties each year!  We don’t openly market our services,  yet based on current cabin owner new cabin acquisitions and word of mouth are adding complimentary cabins to our rental program each year.

Providing pro-active maintenance to minimize long term operating costs coupled with a fee structure that provides more bottom line value to cabin owners is our main operational objective. The owners in our program appreciate the extra value. But superior customer service and quality drives repeat visitors and better overall performance. We’re ranked in the top 10 in Gatlinburg by visitors for providing such service. We work hard for our owners AND for our guests. These efforts have a positive effect to the bottom line for our owners who are a critical part of our success.

While the pandemic provided amazing returns, returning to normal our year over year performance has increased in each of the non pandemic years – including in 2023.

That’s right! Our cabins have outperformed the prior non pandemic year in each of the last 5 years, even during the tough economic downturn and national expansion and local consolidation of rental management companies. We are more efficient which translates into cost savings, and we have a great reputation as well as strong marketing programs. This combination has delivered for both our owners and our guests looking for the top rated cabins.

What We Can Do For You

Increased Revenues and Bottom Line

  • Delivering yearly increases in gross rental performance
  • Attract a large volume of new quality guests
  • High rate of past-guest referrals and re-bookings
  • Offer a cost saving approach to near term, mid term and long term management and maintenance

A Focused Approach to Promoting Your Property

  • Modern, Aggressive and truthful online marketing using multi-platforms to reach our target market
  • Client satisfaction and engagement through check-out surveys and follow up outreach
  • Superior marketing quality and materials

Peace of Mind

  • Proactive property maintenance that reduces long term operating costs
  • 24/7 online reservations in real time allowing guests an easy booking experience
  • Customer service and support experts to answer all inquiries regarding the resort and properties (email, chat, and phone)
  • 24/7 responsive customer and maintenance support team to address basic to critical service and property issues

Our Commitment

We are licensed by the state of Tennessee as a Vacation Lodging Manager and would appreciate the opportunity to consider adding your important asset to our rental program. We’re not as big as many of the other management companies in the area, which is critical, as we choose not to have so much inventory that we end up competing with ourselves. With lower cabin counts and a more diverse amount of unique inventory we have the opportunity to maximize occupancy and better serve both our guests and owners. Higher occupancy rates coupled with our commitment to executing successful marketing strategies to showcase your cabin results in higher returns. We are dedicated to making the rental process hassle free, efficient, and profitable.

What Owners Are Saying About Our Services

“What a breath of fresh air getting our owner statement on time and without a bunch of petty charges for replacing wine glasses, brooms and bottle openers. It’s also nice not to be nickel and dimed on linens, trip charges and other aggravating items. I only wish I had made the decision several years ago to switch to Elk Springs now that I see what your marketing machine can do.”
-E.W. (recent cabin owner who entered the program after 4.5 years with another management company)

I just wanted to say thank you for doing an incredible job renting our cabin! Please thank all of your staff as well – they’ve been great to interact with in the few times I’ve contacted them. All I’ve gotta say is you have exceeded my expectations. Great customer service and great rental income so far! I hope it keeps up in the “off season”. I’m beginning to think there is no off season with Elk Springs. The cabin is already booked excellent in September.
-J.F. (new owner who entered the program after 3 years with another management company)

To follow up with you about how sincere about my happiness with your company I wanted to let you know I received the May rental check today and I believe it is my largest so far! I am happy. We are definitely going in the right direction.
-J.S. (new owner, switched to Elk Springs after 6+ years with another company)

We’re Excited To Work With You

We look forward to discussing how we can become your property management company and maximize your rental opportunities. Please contact our team toll free at 866-550-1795 x or via email using our Contact Form. We look forward to opportunity to speak with you!